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Frequently asked questions
Is this product hypoallergenic?
We don't make hypoallergenic claims. If you have known sensitivities, please check the full ingredient list on the insert card and patch test before first use.
What's the shelf life once opened?
As an anhydrous (water-free) formula, By Shells body butter is stable and typically lasts well once opened. Store in a cool, dry place out of direct sunlight. Typically, we advise 6-9 months after opening.
How do I use it?
Scoop a small amount, warm between your palms, and massage into skin until absorbed. Best applied straight after a shower.
Where can I find the full ingredient list?
Please check the product pages for more information.
Do you ship across the UK?
Yes. See our Shipping page for current delivery timings and costs.
Can I collect locally?
If you're local to Walthamstow E17, message us on WhatsApp to arrange collection.